Brian Tracy’s “Keys to Delegating and Communicating”

(From Nightingale Conant Brian Tracy Tape Series)

The major reasons for poor communication:

 

1.  75% of all working time is spent delegating and communicating.

Not accepting 100% responsibility for being heard (sending information) and for hearing (receiving information).  Take 100% responsibility for everything involving communicating.

 

There are two forms of communication:

Interpersonal- self talk, thinking through plans.

Interaction with others.

 

2.  The biggest time waster in a business is poor communication.  Ex. Meetings, talking, incorrect delegation of tasks, misunderstandings.

 

3.  84% of your success is determined by how well you communicate with others.

A.  One on one is critical to how well you get along with others.

B.  Ability to communicate in meetings or in presentations and in front of people

C.  Written form.  Clearly writing what you are trying to say.

 

4.  Clarity, clarity, clarity is important.  Involving goals, objectives and priorities.

The keys to clarity include:

A.  Taking time to understand and to be understood.

B. Pay attention to the context and syntax of what people are saying.  You will pick up on things that others miss.

C. Use patience and listen thoroughly.

 

5.  Poor delegation is a major single challenge.  Delegating the job to the wrong person at the wrong time with the wrong priorities gives the wrong outcome.

 

6.  Lack of focus.  Fuzzy communication.  Determine when, how, where and what is the best way to focus.

 

7.  Know priorities.  The 80-20 rule is key here.  Spend 80% of your time on tasks that will give you the benefit. Give out lists of jobs to do and attach a priority rating to it.

 

8.  Delegation enables you to expand your output from what you can do, to what you can control. 

It multiplies the value of yourself.

A.  Think through the job first.

B.  Match the correct person with the job.

C.  Discuss and describe the ideal perfect results.

D.  Have the person feed this back to you by saying, “So, this is what you are asking me to do....”

E.  Explain the resources available to that person for completing the task.

F.   Set a deadline.

G.  Set a time for review and inspection of what you expect on a regular basis.

 

9.  Communicate with your boss.  Ask them what is expected of you.  Be absolutely clear with your tasks and priorities. 

A.  Make a list of what you think your jobs/tasks are and take them to your boss and ask them to prioritize it for you.

B.  Ask why you are on the payroll.

C.  Your bosses’ priority must be your priority.