My Perfect Client

Denice Moffat

14 years ago

Most of us know what we DON’T want in a customer, but wouldn’t it be more effective to know what we DO want? Also, how much we are willing to give to the people who we love and to who help us pay our bills…and even the sales people we associate with.

Well, whatever you think about is what you create. Here’s my personal list. I mentor many other healers and people who want healing practices so I hope my list triggers some processing for you and ideas as to what you want to accomplish for YOUR business.

This exercise taken from the book, Attracting Perfect Customers by Stacy Hall and Jan Brogniez

My Perfect Client:

After the exam I feel I have even more energy
Allows me to keep normal office hours
Appreciates my efforts
Are drawn to me knowing that I have one of the keys to their health
Are open to phone consultations
Asks for referrals when I have completed my job with them
Asks necessary clarifying questions to make the treatment work
Attends to distractions so they can give me their full concentration
Blends with my energy and connects with me
Discusses one case/visit so I can focus my efforts completely
Eats their fruits and vegetables
Emails if there is a problem
Feels free to consult other members on their team if I am not here
Follows through with recommendations
Gives credit to the alternative treatment where it is due
Happily pays for services/products required for the treatment protocol
Has a healing team that is congruent
Has realistic expectations and is willing to do what it takes
Is open to co-op advertising to cross market our businesses
Is open to new ideas
Is specific with feedback and has constructive recommendations
Laughs with me and has a good time while we visit about health
Listens to their body
Makes appointments for rechecks and keeps them
Makes me feel like I am an answer to prayer
Makes me feel like I want to do more for them
Money is a natural by-product of staying true to the mission
My clients have abundant resources or are open to receiving them
My clients strive to live balanced lives
My clients support my personal mission statement
My perfect customer seeks ME out
My perfect customers are on time for their appointments
My perfect customers come from all different religious backgrounds
Occasionally responds to treatment modalities in a dramatic positive way
Rarely, if ever, reschedules appointments
Refers other perfect clients to me
Respect my days off and are happy with my hours of business
Respects and values both my time and their own time
Sticks with the protocol we have worked out as a team unless we decide to modify it together
Supports alternative medicine in many ways
Supports me residually through other multiple streams of income
They are committed to personal growth and development of themselves
They are intelligent and demonstrate good common sense
They are peaceful, calm, tactful, and kind
They are the decision makers for their own health
They challenge us to expand our capacities
They communicate with me in a straightforward manner
They find ways to encourage us to be the best we can be
They have clarity and focus about health and life balance
They have the same value system and work ethics as myself
They live all over the United States and the world
They look for innovative ways to market their own talents
They make contributions to our community and our world
They make decisions quickly and stick with a plan for 1-3 months
They Pay it Forward in wonderful ways
They plan ahead and let me know when they are low on supplements (7-10 days is optimal)
They praise us to anyone and everyone
They see the value of teamwork
They strive to live life to their full potential
They use their resources to make a difference for humanity
They want me to be successful and to make a profit
Trusts that I have their best interest at heart
Understands that I work for them behind the scenes
Uses quality supplements

What I want my clients to expect from me.

Act professionally and to be discrete
Appreciate them sharing knowledge/techniques with me
Appreciation and respect
Ask clarifying questions
Be open to learning from all avenues
Be part of their healing team
Check on their progress
Choose healing modalities that fit into their lifestyle
Draws out the gifts they are to accomplish for the universe
Empower them to live a fantastic life
Expect miracles. Make miracles happen
Expect quality service with sustainable and extraordinary results
Helps them to formulate their life purpose
I refer to them because I believe in them
Keep looking for ways to help them–even years later
Keep studying and learning new healing modalities
Know that I give great value
Know that when I make a promise, I keep it
Knows I will have a unique perspective on their health
Knows that I work hard to keep my website with updated beneficial material
Knows that my suggestions for other healers will fit them
Let’s me tell them when I can’t do any more for them
Listen to them with full presence
Look for products that are superior and effective
Love them
Mail supplements/herbs/product out in a timely manner
Maintain confidentiality about personal issues
My clients expect me to have healthy boundaries
Open new doors to understanding and perspective
Pray for them and direct healing energy their way
Process phone or email requests within 48 hours
Provide them with resources
Refer them to other healers that can help them
Say only good things about them
Support them doing their life purpose- gives them resources
Take more continuing education than most other professionals
To be an expert in my field and to always keep learning
To be in communication with them on a regular basis
To model health and prosperity
To share my “secrets” with them on health/wealth
Understand that they are the boss of their team

My Perfect Consulting Associates (Sales people) are:

Are willing to share knowledge
Commitment
Credible skills and knowledge
Good listeners
Have a broad knowledge base
Honest
Integrity
Open to collaborating
Realize that consider them an asset to my life and the lives of others
Refer clients back to me
They are doing their life purpose and take it seriously
They do what they promise to do
They establish rapport and show me I can trust them
They find ways to enhance my income
They follow up
They give more than they promise
They have my best interest at heart
They keep in touch with me 3-4 times/year
They keep me in the loop
They let me return goods that are not moving for full refund
They refer perfect clients to me
They tell me what products other healers are selling best
They tell me what products they love best
They update me on new products and services